by Smithy1231 Valued Contributor
Valued Contributor

Still can't see itemisation when I log in online using the ee website .

I'm using the Ee website (not the app) to view my itemised calls /texts and it won't let me click on the tab to open it . Anyone else having the same problem ? 

8 REPLIES 8
by Brilliant Contributor
Brilliant Contributor

Re: Still can't see itemisation when I log in online using the ee website .

You won't see itemised billing on EE unless you have it activated which I believe there is a monthly charge.

 

Currently you will nly see chargable itemised calls.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Smithy1231 Valued Contributor
Valued Contributor

Re: Still can't see itemisation when I log in online using the ee website .

I pay monthly for itemisation. I have 4 mobiles which I can keep a check on day to day up until last Thursday now it won't let me view when I click on the tab 

by Brilliant Contributor
Brilliant Contributor

Re: Still can't see itemisation when I log in online using the ee website .

Hopefully one of the EE staff here will be along shortly. 

 

@James_B

@Karen_C


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Smithy1231 Valued Contributor
Valued Contributor

Re: Still can't see itemisation when I log in online using the ee website .

Ok thankyou . Could you keep me updated please ? 

Many thanks 

by
EE Employee

Re: Still can't see itemisation when I log in online using the ee website .

Hi @Smithy1231 and welcome to the Community.

 

This is something we are currently investigating.

 

I have sent you a Private Message to gain some details.

 

Many thanks,

 

Lee

 

@BrendonH : Thanks you for the tag 🙂

by Grand Master
Grand Master

Re: Still can't see itemisation when I log in online using the ee website .

Hi, 

 

Just to clarify are you a business or personal user? 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Smithy1231 Valued Contributor
Valued Contributor

Re: Still can't see itemisation when I log in online using the ee website .

Hi Notherner, I'm a personal user 

by
EE Community Support Team

Re: Still can't see itemisation when I log in online using the ee website .

Great thanks @Smithy1231.

 

Can you reply to the private message Lee has sent you.

 

We do require some further information.

 

Thanks very much 🙂

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