01-08-2017 11:24 AM
Does anyone know why my twitter and Instagram doesn't work when using the internet I pay for? They only work when I'm connected to wifi which is really frustrating!! I have tried deleting the apps and reinstalling and resetting the phone and yet still they don't work without wifi!
01-08-2017 11:33 AM
Have you spoken to the app developers as if the other apps work on data then it could be down to the apps itself.
Have you tried clearing the apps cache to see if that helps.
01-08-2017 11:46 AM
01-08-2017 11:52 AM
What device do you have?
01-08-2017 12:03 PM
Ah don't have an iPhone so don't know their settings.
@Chris_B will be able to help you here. Hopefully he'll be in touch soon.
01-08-2017 01:39 PM
@Chloebry97 Have you tried a network reset on the device? It’s under Settings>General>Reset>Reset Network Settings. You will need to put your WiFi passwords back on the device after this. But first have you made sure the apps can use cellular data ? Look in Settings>Mobile Data
01-08-2017 01:48 PM
01-08-2017 02:50 PM
01-08-2017 03:17 PM
Have you checked to make sure the adult filter is off?
by Maisie2 Saturday