26-04-2017 07:27 AM
Snapchat and WhatsApp not working on mobile data. Only works when on wifi. Stopped working randomly in June 2016 it's now April 2017 and strangely started working for a week now it has stopped working again.
I have had a new sim and iPhone so not the issue there have also done full resets of device and network settings and all up to date on software. Also deleted the said apps and downloaded again still no joy.
When phoned EE they denied it was then and said it had to be a device problem.
Please someone help!!!
26-04-2017 07:34 AM
@Phildab1 Do your other apps work on cellular data ? If they do it's not a data a issue or device issue.
The last time this happened to snapchat is was a Snapchat issue.
Whet device is it.
26-04-2017 07:49 AM
all other apps Facebook twitter Instagram work completely fine just Snapchat won't load at all and WhatsApp works but can't send or receive media files pictures videos or voice notes
as I say I've had a new phone and sim so not entirely sure on the problem
and why would it suddenly work for a week then stop working again
26-04-2017 07:54 AM
@Phildab1 In WhatsApp you have to enabled data usage
26-04-2017 08:04 AM
I have all set to wifi and cellular but still won't download the image/video
26-04-2017 09:35 AM
What about the Snapchat issues anyone know about this?
i also used to have a betting app and that wouldn't work could it be a location service issue?
i have contacted EE and no restrictions are in place so don't see why wouldn't work after having new sim and new phone surly this is a EE problem
26-04-2017 10:10 AM
I tried to contact Snapchat but no response and link for troubleshooting wasn't great
26-04-2017 10:19 AM
26-04-2017 12:40 PM
@Phildab1 And at present your the only one reporting an issue with this, If it was a network issue wouldn't there be more users with this issue.
26-04-2017 01:57 PM
This issue has been present since June 2016 then magically worked last week for 5days I heave changed nothing why would this be?
I see this being a network problem as have done the following
got it a new iphone
got a new sim
deleted and reinstalled apps
reset network settings
updated all updates
tried sim in other device (not iPhone) sill didn't work
checked with EE and no restrictions in place
what else can I try?
26-04-2017 03:43 PM
@Phildab1 My daughter uses Snapchat just fine over cellular data. try logging out of Snapchat then do a network reset and then log back in to Snapchat.
27-04-2017 05:51 PM
thanks for the idea I jut tried this but did not work unfortunately
27-04-2017 07:10 PM
just tried this and still no luck
any more sugestions?
This is is really frustrating
27-04-2017 07:45 PM
Hello @Phildab1 have you got content lock disabled? :):
27-04-2017 07:58 PM
I'm pretty sure it's disabled even if it was enabled how come my Facebook still works along with Instagram. But still no Snapchat or media items on WhatsApp
by Maisie2 Saturday