by T_Marton
Visitor

Snapchat and Instagram wont send data on mobile data network

I've had this problem for about a week now where i can recieve but not send messages on 4G I've heared this was a problem in the past but not recently on android. I've reset all the network settings. Manually selected the network re-installed snapchat, Instagram and Facebook all areas where there is a problem. I've checked everything is up to date on my s9 but still doesn't work

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Snapchat and Instagram wont send data on mobile data network

Could it be your Switching Content Lock OFF or ON ? It is switched on on new & upgraded contracts & seems to affect social sites.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Snapchat and Instagram wont send data on mobile data network

Could it be your Switching Content Lock OFF or ON ? It is switched on on new & upgraded contracts & seems to affect social sites.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Snapchat and Instagram wont send data on mobile data network

Hi there @T_Marton 

 

Thanks for coming to the community 🙂

 

Can you try the steps @XRaySpeX has provided and let us know if this works for you?

 

Leanne 🙂

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