by graceisabella1 Investigator
Investigator

Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.

Read more
My data won’t work on any of said apps and it’s really annoying. I’ve tried a network reset, deleting the apps, updating them etc and I don’t know what to do to fix this. 
8 REPLIES 8
by Grand Master
Grand Master

Re: Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.

Hi @graceisabella1

 

  • Are you on PAYG or pay monthly?
  • What device do you have?
  • Do they work on wifi? 
  •  Is data active on your device? 
  • Do you receive any error message? 

Thanks

 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor

Re: Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.


@graceisabella1 wrote:
Read more
My data won’t work on any of said apps and it’s really annoying. I’ve tried a network reset, deleting the apps, updating them etc and I don’t know what to do to fix this. 

What device are you using?

 

Have you been able to previously, use the mentioned apps on 3G and 4G?

 

If you have been able to previously use the apps over 3G and 4G, I'm thinking maybe a recent software update for your device has perhaps messed something up (if you have performed one).

 

If it's an iPhone, go into Settings/General/About, and see if this brings up a little dialogue box to prompt you to install a carrier update. If it does, then install it and try and use the said apps again over 3G/4G.

 

Please post back and let us know how you get on 🙂

by
EE Community Support Team

Re: Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.

Morning @graceisabella1

 

Thanks for coming to the community.

 

If you can let us know the answers to @Northerner @Fatboy71 questions we will certainly see what we can do to help you.

 

Hope to hear back from you soon 🙂

by graceisabella1 Investigator
Investigator

Re: Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.

  • Monthly
  • iphone 5s iOS 11.3.1
  • yeah they work fine with wifi
  • yes it was refreshed today but this happened last month too
  • no, just on snapchat saying the app can’t refresh please try again later 
by graceisabella1 Investigator
Investigator

Re: Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.

Yes, this problem started last month and I thought it may have gone now my data’s refreshed again but it still won’t work. I have to do another software update later so maybe that will fix? And there’s no pop up box unfortunately thanks 

by
EE Employee

Re: Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.

Hi @graceisabella1

 

Have you spoken with anybody at our technical support team?

 

Many thanks,

 

Lee

by graceisabella1 Investigator
Investigator

Re: Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.

No not yet. How do I do that??

by
EE Community Support Team

Re: Snapchat, Twitter and Facebook all won’t work on my 4G and 3G.

Hi @graceisabella1

 

You can find the contact details for our technical support team on our get in touch help page.

 

Please come back and let us know what happens.

 

Thanks

 

Chris

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