by Justme25 Investigator
Investigator

Slow uploads on 4G MIMO

We have our home internet via the EE 4g Home router.

We have added a small external antenna as the internal ones are not up to our location.

 

Up load speed has always been bad. So bad that to up load I disconnect from the router & connect to my phone if I need to up load stuff.

 

Typicaly it fails the speedtest check or hits peaks of 0.25

 

I know that today we have small issues in the area that are making it worse but its always like this.

 

If I down load on my phone it cuts the speed to nothing on the router. Do phones have priority?

 

What can I do to increase up load speeds?

 

We did sign up for the external antenna but the company EE contract it out to are a joke & cant give you an appointment time & want me to take all day off for a 15 min site visit. Plus can only book two weeks ahead & my work needs more notice.

 

 

PS the upload speed test stays on 0 for aout 5 seconds then peaks at the 0.25. Every time. It causes trouble on secure sites like my bank.

 

 

7 REPLIES 7
by Justme25 Investigator
Investigator

Re: Very slow 4G download speeds, upload is fine

I am in the same general area LL53 6TL which is next to the 8 zone. I am having trouble today on down & up loads. I always have trouble up loading (posted a question today re this) 

by
EE Employee

Re: Very slow 4G download speeds, upload is fine

Hi @Justme25 and welcome to the community.

 

Have you popped over to our network status checker to see if there is any issues in your location?

 

Many thanks,

 

Lee

by
EE Employee

Re: Slow uploads on 4G MIMO

Hi @Justme25

 

I have replied to your other post in regards to this issue.

 

Many thanks,

 

Lee

by Justme25 Investigator
Investigator

Re: Slow uploads on 4G MIMO

As I mentioned in my post I know there are issues today.

 

However this issue has been ongoing for weeks.

by
EE Employee

Re: Slow uploads on 4G MIMO

Hi @Justme25

 

The best thing I could advise is sign up for the service updates as this will keep you updated in regards to the fault fix.

 

Many thanks,

 

Lee

by Justme25 Investigator
Investigator

Re: Slow uploads on 4G MIMO

I did but that will only tell me about the recent problem not the long term one.

by
EE Community Support Team

Re: Slow uploads on 4G MIMO

Good Morning @Justme25.

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me.

 

Chris

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