by FireOnAWire
New Member

Slow data speed

Hi, 

 

During the past few months I've been experiencing very slow 4G data speeds during the hours of 6pm & 8 pm. 

I've done speed tests and am getting results showing a download speed of 1-2Mb.

This is slow enough to make watching any online video practically impossible.

Even 480p often has to buffer. 

 

I have a dual sim handset and have tried a speed test on a Three mobile sim immediately afterwards and the results were much higher (7-8Mb)... 

 

Location NW10.

 

EE, the UK's fastest mobile network... 

What's going on? 

1 REPLY 1
by
EE Community Support Team

Re: Slow data speed

Hello there @FireOnAWire

 

Thanks for coming here.

 

Have you reported this on our EE Network Status Checker, our network team will be able to get the area investigated and we will keep you updated via text or email.

 

You can also give us a call on 150, our Tech Gurus will be able to help you get this looked into.

 

Let us know how you get on 🙂

 

Leanne.

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