Slow 4G

[Helenlouise]

I have done several speed tests and am not getting anything higher than 1.2mb! I’ve checked the service status and all good, reset my network settings and my phone (iPhone X) and still no faster.  Any other things that I could try? 

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[Fatboy71]

Have you just started experiencing these slow speeds?

And also, are you getting faster speeds in other locations?

[Helenlouise]

It’s been the last few days but is happening everywhere.  My concern is that I won’t be having home broadband soon and will be reliant on 4G and won’t be happy if it’s this slow 

[Fatboy71]

The best thing I could suggest, is to get in touch with customer service on 150, and get them to look into it.

Customer service re-open tomorrow at 8am.

[Northerner]

Hi @Helenlouise 

Have you checked EE network status checker for local issues? 

How far are you from an EE mast? Have you checked your coverage?

Lastly there could be something simple, as you just might not be able to pick up a good signal at your location, especially if you are indoors.

Thanks

[Helenlouise]

I have had excellent signal in the past and my husband who is on Vodafone gets over 100mb.  I will call EE in the morning 

[James_B]

Hi @Helenlouise,

Welcome to the EE Community.

Have you had a chance to speak to our Customer Care Team this morning?

Thanks

James