by Helenlouise Investigator
Investigator

Slow 4G

I have done several speed tests and am not getting anything higher than 1.2mb! I’ve checked the service status and all good, reset my network settings and my phone (iPhone X) and still no faster.  Any other things that I could try? 


 

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Slow 4G

Have you just started experiencing these slow speeds?

 

And also, are you getting faster speeds in other locations?

Highlighted
by Helenlouise Investigator
Investigator

Re: Slow 4G

It’s been the last few days but is happening everywhere.  My concern is that I won’t be having home broadband soon and will be reliant on 4G and won’t be happy if it’s this slow 

by Ace Contributor
Ace Contributor

Re: Slow 4G

The best thing I could suggest, is to get in touch with customer service on 150, and get them to look into it.

 

Customer service re-open tomorrow at 8am.

by Grand Master
Grand Master

Re: Slow 4G

Hi @Helenlouise 

 

Have you checked EE network status checker for local issues? 

 

How far are you from an EE mast? Have you checked your coverage?

 

Lastly there could be something simple, as you just might not be able to pick up a good signal at your location, especially if you are indoors.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Helenlouise Investigator
Investigator

Re: Slow 4G

I have had excellent signal in the past and my husband who is on Vodafone gets over 100mb.  I will call EE in the morning 

by
EE Community Support Team

Re: Slow 4G

Hi @Helenlouise,

 

Welcome to the EE Community.

 

Have you had a chance to speak to our Customer Care Team this morning?

 

Thanks

 

James

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