by Mammy83
Visitor

Skype problems

Have an S7 and last week Skype suddenly started having problems on mobile data. Constant message of 'connecting' but allows me to receive messages still however not able to send any. Works fine on WiFi. Problems observed with Instagram and Whatsapp as well. 

 

Any thoughts on a solution? Already tried resetting the access point but did not solve it.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Skype problems

@Mammy83  : Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Skype problems

@Mammy83  : Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: Skype problems

Hi @Mammy83 

 

Login to your online EE account and change the content lock from off to STRICT then restart your device then turn your content lock back off this should fix your issue(s)

 

Thanks

 

BustaCrabb

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