by Brewsi Contributor
Contributor

Since coming back from holiday I can not use 02 Wifi in costa

Came back from holiday in Canada last month and on visiting my local Costa coffee (regularly go there and have had no trouble before) can not get on to the 02 wifi, tried rebooting the modem and my phone but still no go...

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Since coming back from holiday I can not use 02 Wifi in costa

Thanks for trying this @Brewsi

 

Have you tried a network reset on the device?

 

This will remove all WiFi passwords you have stored.

 

To do this go to Settings > General > Reset > Reset Network Settings.

 

Let me know how this goes 🙂

8 REPLIES 8
by
EE Community Support Team

Re: Since coming back from holiday I can not use 02 Wifi in costa

Hello @Brewsi

 

Thanks for posting on the community.

 

What device are you using?

 

Does the device connect to other WiFi services ok?

 

Thanks, Leanne 🙂

by Brewsi Contributor
Contributor

Re: Since coming back from holiday I can not use 02 Wifi in costa

Hi, 

 

my phone is a apple IPhone 6, latest update and dose connect to other WIFI just stopped working at costa's on there 02wifi 

by Grand Master
Grand Master

Re: Since coming back from holiday I can not use 02 Wifi in costa

Tell the phone to Forget the O2 network in Costa & then try to connect again. You may have to fill the form that it presents in again.

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by
EE Community Support Team

Re: Since coming back from holiday I can not use 02 Wifi in costa

Thanks @XRaySpeX

 

Let us know how this goes @Brewsi

 

 

by Brewsi Contributor
Contributor

Re: Since coming back from holiday I can not use 02 Wifi in costa

Thanks for the information but tried that and still not go - did not even get the 02 registration page....

by
EE Community Support Team
Solution

Re: Since coming back from holiday I can not use 02 Wifi in costa

Thanks for trying this @Brewsi

 

Have you tried a network reset on the device?

 

This will remove all WiFi passwords you have stored.

 

To do this go to Settings > General > Reset > Reset Network Settings.

 

Let me know how this goes 🙂

by Brewsi Contributor
Contributor

Re: Since coming back from holiday I can not use 02 Wifi in costa

Hi 

 

yes resent the network settings and still no go, even reset the modem and the network setting at the same time.

 

guess just have to put up with it.

by
EE Community Support Team

Re: Since coming back from holiday I can not use 02 Wifi in costa

Hi @Brewsi

 

If all other WiFi connections work this is not the device.

 

Did you speak to Costa and see if anyone else has reported issues?

 

Thanks 🙂

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