by Davadyson
Explorer

Sim saying not subscribed to data plan?

Hello 

my phone is not connecting to 4g and when I try to access the data it says I am not subscribed to a data plan. I have a 4G max plan with 15g of data? 

 

I have had my sim out of this phone for a couple of months due to travel. 

2 REPLIES 2
by Grand Master
Grand Master

Re: Sim saying not subscribed to data plan?

Hi @Davadyson

 

What phone are you using and is it dual SIM?

 

Can you try your SIM in another device? 

 

Thanks




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by
EE Community Support Team

Re: Sim saying not subscribed to data plan?

Hi @Davadyson

 

Welcome to the community, I hope you've had a brilliant time travelling. 🙂

 

In addition to @Northerner's questions:

 

Is your mobile data switched on in your device settings?

 

what kind of phone do you have?

 

Chris

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