by ashly491
Explorer

Sim only plan- data allowance not working

My contract finished 2 months ago so I went onto a sim only plan with 12gb of data. Around 2 weeks ago I brought a new phone and put my ee sim card into my new phone and now non of data allowance is working. My ee account has updated and my new phone is the phone on my ee account and I still have 12gb. Can anyone help to see how I can get my data to work again please? 

4 REPLIES 4
by
EE Community Support Team

Re: Sim only plan- data allowance not working

Hello there @ashly491

 

Welcome to the community.

 

What phone are you using?

 

Is the phone an EE phone or unlocked from another network?

 

Also, what happens when you try and access the internet?

 

Speak soon, Leanne.

by ashly491
Explorer

Re: Sim only plan- data allowance not working

Hi @Leanne_T

My phones a HTC One m9 it's an EE phone it's not been unlocked. And the phone works perfectly when connected to Wi-Fi just when it tries to connect when there is no Wi-Fi nothing works. 

Thanks

by
EE Community Support Team

Re: Sim only plan- data allowance not working

Thanks @ashly491

 

Can you go into Settings > Wireless and Networks > Mobile Data > Is this turned on?

 

Thanks, Leanne 🙂

 

 

by Grand Master
Grand Master

Re: Sim only plan- data allowance not working

Hi @ashly491

 

Try downloading your phone's EE Internet settings

 

Thanks




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