by Charlotte9 Investigator

Sim data

My sims data isnt working and the mobile data is on.

by Profile closed
Not applicable

Re: Sim data

Hello @Charlotte9 sorry to hear you are having data problems. What phone do you have? After restarting it can you access this link? :):

by Grand Master
Grand Master

Re: Sim data

@Charlotte9   Have you allowed the app your trying to use to use mobile data ?  

by Charlotte9 Investigator

Re: Sim data

I have a galaxy s5. I did the soft reset but it still didnt work an i dont want to do the full reset

EE Community Support Team

Re: Sim data

Good morning @Charlotte9.


Thanks for coming here for help.


Do you get an error message when connecting to the internet?


What happens when you use this link with WiFi turned off


Let us know how you are getting on 🙂


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