by Charlotte9 Investigator
Investigator

Sim data


My sims data isnt working and the mobile data is on.

4 REPLIES 4
by Profile closed
Not applicable

Re: Sim data

Hello @Charlotte9 sorry to hear you are having data problems. What phone do you have? After restarting it can you access this link? :):

 

http://add-on.ee.co.uk

by Grand Master
Grand Master

Re: Sim data

@Charlotte9   Have you allowed the app your trying to use to use mobile data ?  

by Charlotte9 Investigator
Investigator

Re: Sim data

I have a galaxy s5. I did the soft reset but it still didnt work an i dont want to do the full reset

by
EE Community Support Team

Re: Sim data

Good morning @Charlotte9.

 

Thanks for coming here for help.

 

Do you get an error message when connecting to the internet?

 

What happens when you use this link with WiFi turned off http://add-on.ee.co.uk/

 

Let us know how you are getting on 🙂

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.