by Mariana_0491 Investigator
Investigator

Signal issues

I have moved to EE recently from giffgaff. I have transferred my mobile number from the same operator and i am experiencing signal issues. At some point the network goes on and off until no service.

I went to an EE store and i tried the SIM card in another phone and is working. The SIM Card isn't faulty and i have text giffgaff to find out if they have blocked my phone, but they haven't. Please i need help, i am getting very frustrated with all of this.

7 REPLIES 7
by Grand Master
Grand Master

Re: Signal issues

Hi @Mariana_0491 

 

Have you checked EE Network Status Checker?

 

If you have tried your SIM in another device then it could be phone related. What phone do you have and where did you get it?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Signal issues

Hi @Mariana_0491

 

Welcome to the community. 🙂

 

Is your phone unlocked or was it supplied by EE? 

 

Chris

by Mariana_0491 Investigator
Investigator

Re: Signal issues

My phone is a Samsung Galaxy J3 2016 and i have bought in giffgaff. At times the signal bars are up and down and i can use data, later goes off.

by
EE Community Support Team

Re: Signal issues

What does the coverage level show as on our coverage checker, @Mariana_0491?

 

Chris

by Mariana_0491 Investigator
Investigator

Re: Signal issues

I have typed my post code and says good coverage for 4G and 3G. I don't use 5G. 

by Mariana_0491 Investigator
Investigator

Re: Signal issues

I bought in giffgaff and normally all the phones are unlocked. They told me that my phone is not locked, only number has been transferred to EE.

by
EE Community Support Team

Re: Signal issues

OK thanks @Mariana_0491

 

I recommend speaking to our Tech Gurus. They'll be able to help run through some troubleshooting with you.


Please come back and let me know what happens.


Chris

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