30-01-2019 06:01 PM - edited 30-01-2019 06:03 PM
I am on chat to EE who can't find any issues but I have a notification (see below) Saying my data services have been turned off by my operator. The EE rep states they haven't sent this or can see I haven't been cut off.
Before anyone asks. Yes I am fully paid up on my bills. My last bill was produced 4 days ago and that money goes out as normal by DD on 3rd of every month. (It is only £10 anyway)
What is going on?
Since typing this up I have lost connection to chat twice having to start afresh each time.
EDIT: Yes I can see I have H+ symbol but I should be getting 4G and I average in speeds of 60Mbs
This is happening on both my phone and my wifes (both numbers on same account)
30-01-2019 06:12 PM - edited 30-01-2019 06:13 PM
I experienced something similar! Firstly I couldn't log in to the my EE app and secondly my home page setting for google chrome was turned "off", neither of which were done by me! ( strange? )
I have since turned the setting back on with no further issues!
30-01-2019 06:14 PM
Yes @Profile closed but I can't turn my data services back on if they have been turned off by my operator.
30-01-2019 06:21 PM
OK So they have found a issue in a few surrounding areas which is putting a big load on my closest mast. They are now looking into the issues.
They are keeping me informed.