by shah312 Established Contributor
Established Contributor

Shortcode charges

What short codes do EE charge for?


Is it possible to unsubscribe without paying to send a message back to unscrupulous companies - which also confirms you as a re-saleable number


I remember replying STOP to a shortcode a few years ago and was charged. It's either do nothing and keep receiving them or try to stop them but the mobile operator (EE) will not really help. Its same for spam text messages from companies with names rather than numers - you cannot forward them to the 7726 spam service - this and 150 are the only codes I know I wont be charged for.

by Grand Master
Grand Master

Re: Shortcode charges

@shah312  You can call customer services and ask them to block these.  And sending STOP to reply numbers can sometimes cause a charge. 

EE Employee

Re: Shortcode charges

Hi @shah312 and welcome to the community.


You can speak to customer services to block any premium rate access on your account.


Many thanks,



by Grand Master
Grand Master

Re: Shortcode charges

It's the service provider who's charging & EE is just passing it on.


What shortcode is it?



If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.