by Samicutler

Setting up new phone

I have got a new phone today but only able to use wifi. No 4g it either says searching or no service

by Grand Master
Grand Master

Re: Setting up new phone

@Samicutler  It can take up to 24 hours before the SIM card is activated but it usually takes around 4-5.   Have you tried restarting the device a few times as this can help. 

EE Community Support Team

Re: Setting up new phone

Hi @Samicutler 


Thank you for taking the time to join the community 🙂


Just to add to what @Chris_B has correctly advised, please have a look at the How to activate your new EE SIM Card  post.


I hope that when the services do activate, that you absolutely love the network.


Please let us know when the services come on and don't forget we are here to support you in community.









Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.