by Samicutler
Visitor

Setting up new phone

I have got a new phone today but only able to use wifi. No 4g it either says searching or no service

2 REPLIES 2
by Grand Master
Grand Master

Re: Setting up new phone

@Samicutler  It can take up to 24 hours before the SIM card is activated but it usually takes around 4-5.   Have you tried restarting the device a few times as this can help. 

by
EE Community Support Team

Re: Setting up new phone

Hi @Samicutler 

 

Thank you for taking the time to join the community 🙂

 

Just to add to what @Chris_B has correctly advised, please have a look at the How to activate your new EE SIM Card  post.

 

I hope that when the services do activate, that you absolutely love the network.

 

Please let us know when the services come on and don't forget we are here to support you in community.

 

Thanks

 

Richard

 

🙂

 

 

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