by scotteustace Investigator
Investigator

Says I have no data even though I started my contract over a week ago

I started my contract on the 31st June and my allowance says I have 15gb with 5gb added on, but on my EE app it says I have none left out of 0. I shared 500mb from my brothers phone to see if it would fix anything but nothing has happened, he’s paying for both our bills and it says our data is shared??? Why don’t I have any data, help, thanks 

9 REPLIES 9
by
EE Community Support Team

Re: Says I have no data even though I started my contract over a week ago

Morning @scotteustace

 

Thanks for coming to the community.

 

If you text BALANCE to 150, what does the reply advise?

 

Also, in the My EE app have you selected your number from the menu?

 

Leanne 🙂

 

 

by scotteustace Investigator
Investigator

Re: Says I have no data even though I started my contract over a week ago

Hi, the number on my EE app is definitely my one. 

 

After texing Balance it says I have £0 current charges onto my next bill and that my allowance is only unlimited calls and texts in the UK and EU, says nothing about data. 

 

by
EE Community Support Team

Re: Says I have no data even though I started my contract over a week ago

Thanks @scotteustace.

 

Could you check how much data it shows on the add-on status page please?

 

Thanks

 

Chris

by scotteustace Investigator
Investigator

Re: Says I have no data even though I started my contract over a week ago

Do I need service for this? No service where I live sadly 😕

by
EE Community Support Team

Re: Says I have no data even though I started my contract over a week ago

Hi @scotteustace.

 

You would need service to be able to check the add-on page as it reads your data when you're not connected to WiFi.

 

Are you able to get in touch with our Mobile Care team?

 

Jon

by scotteustace Investigator
Investigator

Re: Says I have no data even though I started my contract over a week ago

I can go out get signal and test it today but would I need data for it to work?

by
EE Community Support Team

Re: Says I have no data even though I started my contract over a week ago

Hi @scotteustace.

 

You don't need data, the add-on status page will show you how much you've got.

 

Jon

by scotteustace Investigator
Investigator

Re: Says I have no data even though I started my contract over a week ago

Hey thanks,

 

it says I have no data and my allowance restarts on the 23rd but I’ve had no data for the whole month as it is. Is there a reason for this? 

 

Scott

by
EE Community Support Team

Re: Says I have no data even though I started my contract over a week ago

Thanks for checking @scotteustace.

 

I'd recommend contacting our Mobile Care team so they can take a look at your account and see what has happened with the data.

 

Let us know how you get on.

 

Jon

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