by Rachelts Investigator
Investigator

Roaming

Is there anyway of turning roaming while you are abroad. I had an text to say I could use my phone abroad and I can get mobile data but when I try to phone I get an answer message saying I have to update my subscription .

5 REPLIES 5
by
EE Employee

Re: Roaming

Good Evening @Rachelts

 

Thanks for joining the Community! Smiley Happy

 

Have you tried doing a manual network selection in settings?

 

If this doesn't work could you let me know if you're a personal pay monthly customer.

 

If you are I can send you a link to our Chat Team.

 

Thanks - Karen. Smiley Happy

by Rachelts Investigator
Investigator

Re: Roaming

Yes I have, selected Orange but  still no link up

by
EE Employee

Re: Roaming

Hi @Rachelts

 

Is there any other networks to try? If so try and select another network.

 

Are you a personal customer?

 

Thanks. Smiley Happy

by Rachelts Investigator
Investigator

Re: Roaming

Yep tried them all. I am a personal customer

by
EE Employee

Re: Roaming

Thanks for trying!

 

I'll send you a Private Message with a link to our chat team.

 

They'll be able to help.

 

Enjoy your time abroad!

 

Thanks. Smiley Happy

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