by CurlyTop
Explorer

Received Osprey 2 mini while abroad and don't need, how do I return it?

I recently returned from America and have been going through all my mail, and I found I had received an Osprey 2 mini for extra GB. However I never use up my data that I have and so it has never been opened or used and yet I'm paying for it. How can I return it and stop further payments? I went into a store and was told it's a 24 month contract, but my phone contract ends in July when I'll be moving to Australia, so I wouldn't have signed up for another 2 years? Any help in how to return it would be greatly appreciated! 😁 Thanks 😝

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Received Osprey 2 mini while abroad and don't need, how do I return it?

It's separate from your mobile contract. When did you order it? It it's still in contract you can only phone EE to give 30 days notice of termination & pay off the rest of its contract less VAT.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Received Osprey 2 mini while abroad and don't need, how do I return it?

It's separate from your mobile contract. When did you order it? It it's still in contract you can only phone EE to give 30 days notice of termination & pay off the rest of its contract less VAT.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by CurlyTop
Explorer

Re: Received Osprey 2 mini while abroad and don't need, how do I return it?

I ordered it in June, so I would have to pay in one the next year and a halfs payments on it to cancel it? Thanks for the speedy reply! 😁

by Grand Master
Grand Master

Re: Received Osprey 2 mini while abroad and don't need, how do I return it?

Or you could keep paying monthly, including VAT, as per contract. The choice is yours.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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