08-02-2019 07:38 PM
I bought a 4GEE Home Router and paid about £180 (including the £100 device fee so that I could have a 30days only contract). This was sometime in August 2018. I used the router for about 2 months and then cancelled the service.
I was hoping that having invested the £100 in the device, and it being still actively used by EE to offer Home broadband plans using the 4G network, I would be able to come to EE anytime again and reactivate the router with a new line (just the same way you would if you cancel your plan with a phone and then come back to EE and add a new line/sim to it)...
I just found out that the 4GEE Home Router plans which are only available for the Home Router, cannot be sold to pre-owners of the Home router, and are only available to new users that purchase new Home Routers along with the plan (thus paying the £100 every time they would like to get the device/plan again, or getting a 18month contract)... Why is this nonesense happening?
The 4GEE Home Router is a device that was created excusively for EE, it has EE firmware and it works for EE plans... and yes you can use traditional sim plans with tiny bit of data (up to 50GB as opposed to the 500GB that the Home router can offer), so what is the point of having a Home Router if it can't be of any use after you cancel the plan?, why would EE make a device like this with such a high price tag.... disposable?
This is extremely annoying and pointless!
If EE is so cautious about their precious Home Router plans, which they don't want people to have their sim extracted and installed in other devices... they could easily put a lock in their system/sim so that when it joins the network it matches the correct device MAC/IMEI etc, it couldn't be simpler...
08-02-2019 08:05 PM
@gbdavid. Because that’s how EE want to sell the package. If you could just get this SIM card just to reactive the router and start using it again what’s to stop someone from putting it a phone ? EE didn’t create this data plan to be used in a phone/ tablet and are not going to start offering it with out the router also.
08-02-2019 08:25 PM - edited 08-02-2019 08:26 PM
What about http://add-on.ee.co.uk/purchase ? Does that still work? Does that offer you new plans appropriate to the Home Router?
08-02-2019 09:29 PM
@Chris_B, The current system doesn't stop a new user from buying the device, and removing the sim card then placing it in a more portable device (e.g. an iPad), and going around with it... So they migh as well just place assurances and policies so returning users can bring their existing devices to the shop to verify they do have the device to reactivate it (add new line) / or use other ways to achieve this...
08-02-2019 09:30 PM
@XRaySpeX, This doesn't work if you have cancelled the service and the sim card has been deactivated. You can only add a new line which is not possible within the range of 4GEE Home Router exisiting plans
08-02-2019 10:44 PM - edited 08-02-2019 10:49 PM
@gbdavid: Was just hoping that altho' the plan was cancelled the SIM would be still live for free comms like querying the internal EE network & maybe 150 texts.
The MBB price lists used to have 2 sets of prices for 4GEE Home Plans:
But no longer.
08-02-2019 10:47 PM
@gbdavid Yes and you’ll of purchased the router also as that’s part of the package.
09-02-2019 11:06 PM
It's a bit of white elephant, isn't it? You buy the router incl. a data plan but once you cancel the plan the device itself becomes useless with EE. Yet you haven't cancelled the device itself; you still own it. Of course you can always get a suitable & sufficient data plan from another network once you have unlocked it.
A most peculiar business model on the part of EE. Either stay on an ongoing contract or end up with a brick almost as far as EE is concerned.
Of course you could buy another 4GEE Home Router on an 18-month contract with no upfront fee but monthly fees to pay for the plan & then bin 1 of them
by Kiwiro 3 weeks ago