by Al1ce2000 Contributor
Contributor

Re: Why does my phone not work when I have 3G or 4G?

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I have the same problem, no 3G connection...i've tried to reset the network, the aria where i'm using Internet it's good.
More than that...!
1 SOLUTION

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by
EE Employee
Solution

Re: Why does my phone not work when I have 3G or 4G?

8 REPLIES 8
by
EE Employee

Re: Why does my phone not work when I have 3G or 4G?

Hi @Al1ce2000 and welcome to the Community.

 

Yes, there was a data issue affecting some customers' internet access earlier today.

 

This is now resolved, and we apologise for any inconvenience caused.

 

Many thanks,

 

Lee

by Al1ce2000 Contributor
Contributor

Re: Why does my phone not work when I have 3G or 4G?

The low connection is not only today, I have no 3G for 3days already. 😑Now i'm on Wi-Fi...i'm gonna check data now.

Sent from Yahoo Mail on Android
by Al1ce2000 Contributor
Contributor

Re: Why does my phone not work when I have 3G or 4G?

3G not working still 😒

by
EE Employee

Re: Why does my phone not work when I have 3G or 4G?

Hi @Al1ce2000

 

What type of phone is it that you have.

 

Many thanks,

 

Lee

by Al1ce2000 Contributor
Contributor

Re: Why does my phone not work when I have 3G or 4G?

Hi,Samsung galaxy S5 mini

Sent from Yahoo Mail on Android
by
EE Employee

Re: Why does my phone not work when I have 3G or 4G?

Hi @Al1ce2000

 

Please try turning the phone off and back on, does that help?

 

Many thanks,

 

Lee

by Al1ce2000 Contributor
Contributor

Re: Why does my phone not work when I have 3G or 4G?

Hello again,  Everything's back to normal now after I restart my phone.Thank you for your help!🙄

Sent from Yahoo Mail on Android
by
EE Employee
Solution

Re: Why does my phone not work when I have 3G or 4G?

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