by pmary
Explorer

Re: Transferred my simm into a new phone but can't connect to my mobile data

hi, i've just got my new chip but it doesn't work, it's the same phone that my old chip was in, could you direct me to the problem please ? thanks

1 REPLY 1
by
EE Community Support Team

Re: Transferred my simm into a new phone but can't connect to my mobile data

Hi @pmary,

 

Welcome to the EE Community. 🙂

 

Is this a brand new SIM or replacement?

 

Are you a pay as you go or pay monthly customer?

 

Thanks

 

James

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