16-06-2017 11:27 AM
Hi All, is there any resolution to this issue?
I have started to experience the same problem. I have a QVIS Pioneer Trio DVR with associated cameras. I can access the cameras remotely over wifi but as soon as I try 3G/4G there is no access.
I have an 02 mobile SIM.
This has only recently happened - it has been working fine up until last week.
16-06-2017 11:48 AM
@regent: If you are running over an O2 SIM, what has it to do with EE?
Is it a matter that you need to set up port forwarding at the Home BB end? This is a different issue from the rest of this thread.
16-06-2017 01:32 PM
@XRaySpeX - I'm just trying to provide as much info as possible as to how I am accessing the cameras via my mobile device.
I have changed nothing on the router, the app, the DVR set up or the phone since installation of the cameras in Nov 2016 - the whole system has been working without issue - I could access the cameras via the app over 4G and WIFI.
It's been only in the last 2 weeks have I been experiencing the issues whereby I can only access the cameras via the app through WIFI.
16-06-2017 03:15 PM
@regent: I ask you again, where does EE come into your set-up?
17-06-2017 11:11 AM
Apologies for the confusion..... My broadband account is with EE.
I guess what I am trying to ascertain is whether the issue is with my O2 Data SIM or with the EE broadband router suddenly blocking something?
The set up is - Cameras all connected to the DVR box. The DVR box is connected to the EE broadband router via ethernet cable and home plugs.
When I am connected to any wifi source I can access the cameras.
As soon as I try to connect via 4G I can't access the cameras.
Are you saying that this issue is more likely to be 4G Data Sim related and therefore an O2 issue?
Apologies for the confusion and if I have asked the question in the wrong thread.
17-06-2017 11:40 AM
17-06-2017 12:14 PM - edited 17-06-2017 12:16 PM
@regent: How are accessing the CCTV from your phone? Are you using a manufacturer's app to which you have supplied the external IP of your home router?
You are aware that your EE supplied IP for you Home BB, altho' quite sticky, is a dynamic IP and is liable to change at any time the router resyncs? If that has happened the phone app is no longer pointing at your Home BB. You will need to reconfigure the app every time this happens. This is a disadvantage of dynamic IPs.
Check your router for its current IP Addy & compare that with the 1 the app thinks it is.
When you are running over WiFi you are just running over your own internal LAN.
by max1486 Tuesday