05-09-2019 11:15 PM
Hi, I have been having problems with my 4G and I have had a SIM replacement. I have recently taken my iPhone to EE to get repaired and I am currently using a loan phone whilst mine is being repaired. I am still experiencing problems with my 4G on the Sony phone I have on loan, whenever I am using data, the 4G sign does not show, instead I am seeing the E sign which I have been told is for very bad internet. Please could you advise as to what I should do? thanks
06-09-2019 12:18 AM
Maybe the loan phone only does 2G. What model is it?
06-09-2019 10:34 AM
Good Morning @Sair95.
Welcome to the EE Community.
Can you confirm what phone it is?
Does this happen in more than one location?
by max1486 Tuesday