by Misstowe
Explorer

Problems using WhatsApp and Instagram with mobile data

Hi, I am unable to download Whatsapp media files using mobile data. My instagram has also stopped working unless on wifi. This started last week and I have no idea why? I have tried reinstalling both apps, made sure my content lock is on full access and ensured that my data settings are not just set to wifi. Help! 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Problems using WhatsApp and Instagram with mobile data

@Misstowe : Try switching Content Lock to STRICT, rebooting, then to OFF. That is seeming to do the trick  

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
6 REPLIES 6
by Grand Master
Grand Master

Re: Problems using WhatsApp and Instagram with mobile data

Hi @Misstowe 

 

If you have disabled content lock and it's still not working, then you need to call EE CS on 150 and ask them to look at your account.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Profile closed
Not applicable

Re: Problems using WhatsApp and Instagram with mobile data

Hi @Misstowe Go  to online EE account and switch your content lock to STRICT and back OFF again, please

this should fix your issues!

 

Thanks

 

BustaCrabb

by Grand Master
Grand Master
Solution

Re: Problems using WhatsApp and Instagram with mobile data

@Misstowe : Try switching Content Lock to STRICT, rebooting, then to OFF. That is seeming to do the trick  

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Misstowe
Explorer

Re: Problems using WhatsApp and Instagram with mobile data

Thank you!

by Profile closed
Not applicable

Re: Problems using WhatsApp and Instagram with mobile data

Hi @Misstowe 

 

You're welcome!

 

Thanks 👍

 

BustaCrabb

by Grand Master
Grand Master

Re: Problems using WhatsApp and Instagram with mobile data

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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