by Fi999 Investigator
Investigator

Problems gifting data - error message at confirm stage

I’m trying to transfer data between accounts- there is enough data in the account and I can get to the confirm stage and then get an error message. I’m using the app on an iphone 5s, I’ve reloaded app and restarted phone but still getting the error message.

10 REPLIES 10
by
EE Community Support Team

Re: Problems gifting data - error message at confirm stage

Hello there @Fi999

 

Thanks for coming to the community.

 

Does the gifting user have more than 500MB of data remaining?

 

Are both numbers on the same account and on pay monthly?

 

Speak soon, Leanne 🙂

by Fi999 Investigator
Investigator

Data gifting error

I’m having problems gifting data. There’s enough data in the account I’m trying to gift from and I’m the main account holder. I can get as far as confirm stage snd then get an error message. I’m using an iphone 5s, I’ve restarted the phone and reloaded the app but still have the same ptoblem. Would be great to get it sorted soon.

 

Thanks

Fi

66AB9889-4A0B-4E01-863E-0053691D564A.png

 

 

 

 

by Grand Master
Grand Master

Re: Data gifting error

@Fi999

 

Can you answer the questions in the above post by @Leanne_T

 

Also are you gifting to another EE mobile phone account?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Fi999 Investigator
Investigator

Re: Problems gifting data - error message at confirm stage

Hi

 

yes gifting account has more than 500mb both phones are on my account. Upgraded to a new plan for the gifting phone on Friday and data gifting sold as a feature.

 

Fi

by Fi999 Investigator
Investigator

Re: Data gifting error

Hi 

 

just replied to Leanne:

 

Hi

yes gifting account has more than 500mb both phones are on my account. Upgraded to a new plan for the gifting phone on Friday and data gifting sold as a feature.

Fi

by
EE Community Support Team

Re: Data gifting error

Hi @Fi999

 

Thank you for the reply 🙂

 

Have you managed to get data gifting working now?

 

Has your plan changed?

 

Thanks

 

Richard

 

🙂

by Fi999 Investigator
Investigator

Re: Data gifting error

Hi

 

still not working - get as far as confirm then get the error message (different codes but same message).

 

I upgraded the plan for the phone I’m trying to gift from, on Friday. 

 

Fi

by
EE Community Support Team

Re: Data gifting error

Hi @Fi999

 

Thanks for coming here 🙂

 

I'd highly recommend a call into customer services and they can look at this for you.

 

Cheers

 

Richard

 

🙂

by Fi999 Investigator
Investigator

Re: Data gifting error

Thanks - will do.

 

Fi

by
EE Community Support Team

Re: Data gifting error

Always here if you need anything else @Fi999

 

Have a great new year.

 

Richard

 

🙂

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