by goulduck
New Member

Positive customer service feedback

I just wanted to register some really positive feedback for a member of your call centre team. I am cutting back on expenses and wished to cancel my 4G dongle. Mike was fantastic at explaining everything, not pushy in trying to get me to keep the plan or upgrade, and generally very friendly. This is a far cry from my experience in other dealings with ee customer service in the past and a real credit to the company.

by Ace Contributor
Ace Contributor

Re: Positive customer service feedback

Hi @goulduck

welcome to the community. It’s always nice to hear when someone has had a great customer service experience. 

I’m  glad you were able to have everything sorted in a positive way. Thanks for letting us know xxx

EE Community Support Team

Re: Positive customer service feedback

Hi @goulduck


Welcome to the community and thank you so much for sharing the experience that you had with Mike. 🙂


Sounds like he is representing the company in a fantastic light and I'll do my best to feed this back to him. 


Do you know which team he was on?


Chris 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.