15-08-2017 10:28 PM
looking for for some advice. Cam to the end of my existing EE contract and upgrade options weren't great but found a new contract with EE via an online retailer.
when speaking to EE about porting my number to the new contract I was told I had to take out a PAYG sim with another network, port existing number to them and then port it back to EE.
step 1 completed today moving my old number to a Vodafone PAYG sim. Just been speaking to Vodafone though and they are telling me I have to wait 30days before I can port my number again.
is this right? Not what I was told when speaking to the EE advisor who told me what to do....
any advice gratefully received.
15-08-2017 11:11 PM
This is incorrect.
As soon as you ported-in your number to Vodafone, and have a fully functional account, you're entitle to request to have your number to be ported out again, without this 30 days nonsense.
Here is what ofcom says:
"A PAC must be provided to you immediately over the phone or within two hours by text. Once you have a PAC, it is valid for 30 days. If it expires, you can request a new one. In some circumstances there may be a charge for porting."
16-08-2017 08:41 AM
16-08-2017 10:11 PM
I tried again tonight with Vodafone online chat, and I had no problem at all getting my PAC code. So I'm not sure what the guy last night was talking about 30 days for, as this is clearly not the case!
Thanks again for your help.
by max1486 yesterday
by Maisie2 Saturday