30-03-2017 12:52 PM
Hi I woke up today and found that I had no signal which is strange since I always have good signal with 4G it's come back for now but goes after a few minutes I have the unlimited data mins and messages for 5 days but is being wasted because I cnt use it when is this being fixed? Iv tried turning my phone off leaving it off for a few minutes then turning it back on and taking the sim out but it hasn't worked anyone know why this is?
30-03-2017 02:16 PM - edited 30-03-2017 02:16 PM
30-03-2017 02:38 PM
31-03-2017 12:06 PM - edited 31-03-2017 12:09 PM
I'm not sure what's going on but the signal here keeps dropping from 4G to 3G (I don't have 4G atm)and I even lost signal at one point when is this being fixed? Iv checked the network status checker and its broken as well because it's saying there are no known problems it's a sunny day here so weather isn't causing this
31-03-2017 01:07 PM
Hello there @Gamer01000
Thanks for checking the status checker.
If nothing is showing as reported in your area you can report this.
If you go to the network status checker and enter your area, an option will show to report problem.
After you have entered all details click submit.
This will then be looked into for you.
For full information please see our How to register for My Places Updates.
31-03-2017 06:24 PM
Hi the signal is still poor in this area and apparently an engineer was in my area "fixing it" hours ago I have the unlimited data mins and texts offer currently active so I assume this will be extended for the time iv lost?
31-03-2017 06:35 PM - edited 31-03-2017 07:01 PM
@Gamer01000 No network will guarantee a signal 24/7 and if any mast issues have been fixed it can take up to 24 hours before the mast starts transmitting a usable signal.
You'll need to call customer services about any offers that you currently might have but seeing as it's an offer of any unlimited allowances for a period of time I wouldn't hold my breath. But you never know.
31-03-2017 06:37 PM - edited 31-03-2017 06:37 PM
31-03-2017 07:54 PM
Signal has gotten worse in this area now no 4G and barely any 3G it keeps dropping as well when is this being fixed?????????????????????
01-04-2017 01:24 PM
WTF is going on I got a text a few minutes ago saying the signal is "fixed in my area" but it isn't my signal is still awful when is it being fixed???
01-04-2017 01:39 PM
No not good enough in 16 hours my unlimited data pack will almost be over plus I got a text saying it was fixed why did I get a fake text and which engineer can't do his/her job in my area get it done in an hour
01-04-2017 02:19 PM - edited 01-04-2017 02:19 PM
There are multiple faults being worked on in your area at the moment, one of these has been resolved today.
This may be why you received the text message in error.
Our engineers are continuing to work on the outstanding issues and you should have normal service soon.
Due to the complexities of mobile networks, some faults take longer to fix than others.
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