09-05-2019 08:00 AM
I have reluctantly moved to EE as I purchased a 2nd hand EE phone, which has been unlocked BUT will only work with EE cards. So, forced to change I am now with EE and hate it. The signal on my phone is 1 notch of signal bar and that is only 90% of the time. Other 10% I have nothing. So disappointed I am thinking of selling the phone and getting a new "unlocked" one and going back to my old provided Giff Gaff who are brilliant. UNLESS someone can help me? EE insist the phone is unlocked so no idea why I can only use EE cards, signal is a nightmare.
09-05-2019 08:20 AM
You can check EE network status here. The amount of bars is irrelevant to the quality of the signal, which is also based upon the phone radio and antenna.
If you want to unlock your second hand device, then instructions can be found on this link. EE won't unlock devices which are less than 6 months into their contract.
09-05-2019 12:34 PM
It can't be unlocked if it only works with EE SIMs.
09-05-2019 04:44 PM
Yes network status is fine...what's the point of the signal bars then 😂. The phone is 11 months old, was an EE phone, EE unlocked it but it won't work with any SIM other than EE
09-05-2019 04:45 PM
Yes one bar in all areas, it is an iPhone x, network status is fine. Maybe it's just the phone as I can only use EE SIM in it even though EE has unlocked it
09-05-2019 04:58 PM
09-05-2019 05:03 PM
Then it can't have been unlocked by EE. Were you told this by the seller? Sounds like it was misrepresented to you.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
10-05-2019 07:43 AM
Signal bars are pretty meaningless actually! You can have max bars and be unable to do anything at all or have a flicker of one bar and happily watch Ultra HD!
Apart from the one bar of signal, do you have any problems using EE, such as calls failing @podgee421