20-08-2019 06:31 PM
Had this problem for a few days now. Every time I try to see an image on WhatsApp, Facebook, Instagram etc it doesn’t work. Facebook comes up with a gray background and a refresh button, WhatsApp comes up blurry with the arrow, every time I click the arrow it doesn’t work. Points to note;
- I have reset network settings multiple times
- text is still coming though on all applications, just not multimedia files
- all of this works fine when I use a VPN on 4g, but not when I don’t
- everything is fine over WiFi
I spoke to EE on the phone who were dumbfounded and advised to take it into a shop. Can anyone help? It’s only multimedia files this affects, on all apps from what I can see.
Solved! See the answer below or view the solution in context.
20-08-2019 06:37 PM
@Willbur there are other customers complaining that Facebook Instagram and WhatsApp don’t work, all these apps are owned by Facebook and it appears that they have an issue again.
20-08-2019 06:40 PM
Hi Chris, thanks for the reply. I’d agree with you, but it directly affects reddit too which is why I didn’t immediately go knocking on their door!