by Capy123 Investigator
Investigator

Phone won't work

I have just bought an iPhone 7 and the 4G, incoming calls and texts doesn't work. Also the EE sight doesn't register my number, am I doing something wrong ?

7 REPLIES 7
by Grand Master
Grand Master

Re: Phone won't work

@Capy123   How long have you had this ?  It can take up to 24 hours for a SIM card to activate.  

by Capy123 Investigator
Investigator

Re: Phone won't work

I've had it since Tuesday and still nothing ?

by
EE Employee

Re: Phone won't work

Morning @Capy123

 

Where did you get the device from?

 

Is it a Pay as you go or Pay Monthly SIM card you're using?

 

Have you tried re-booting your device?

 

Speak soon.

 

Thanks - Karen. Smiley Happy

by Capy123 Investigator
Investigator

Re: Phone won't work

I bought it from Carphone warehouse and its pay monthly. I've tried resetting it.

by
EE Employee

Re: Phone won't work

Hi @Capy123

 

Please may I know if the handset is either a Pay as you go or a Pay Monthly account.

 

Have you spoken to either CPW or EE to see if the connection completed correctly?

 

Many thanks,

 

Lee

by Capy123 Investigator
Investigator

Re: Phone won't work

EE rest everything it's all ok now, thanks

by
EE Employee

Re: Phone won't work

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