by Amy9396 Investigator
Investigator

Phone keeps saying not registered on network. Can't use data, calls or texts

Can't receive or make calls and texts or use data. 

Cleaned sim, reset phone, tried airplane mode, tried to select network, nothing works. I can't call ee as my pho e doesnt let me make a call

 

12 REPLIES 12
by Grand Master
Grand Master

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

@Amy9396  Where about are you in the UK ?  As it seems there is a network issue in some areas. 

by Amy9396 Investigator
Investigator

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

It has not been working since yesterday morning, well over 24 hours. 

England, essex, grays

by Grand Master
Grand Master

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

by
EE Employee

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

Hi @Amy9396 and welcome to the community,

 

So I can try and assist, please may I know your full postcode?

 

Are you aware if anyone else is affected?

 

Many thanks,

 

Lee

by Amy9396 Investigator
Investigator

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

Hi, i have already checked the network in my location and it says everything is fine. No one i know has been affected 

by
EE Employee

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

Hi @Amy9396

 

I can look into the mast further as it may not have been reported as yet.

 

Are you able to try your SIM in another phone?

 

Many thanks,

 

Lee

by Amy9396 Investigator
Investigator

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

I repeorted like an hour ago. 

Post code is rm17 5ba

 

Unfortunately not. No one here has their phone unlocked for my sim

by
EE Employee

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

Hi @Amy9396

 

I can't see any issues on the mast, has your device been bought second hand or brand new?

 

Many thanks,

 

Lee

by Amy9396 Investigator
Investigator

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

It was bought brand new. Samsung galxy s6 so a couple years old. No issues with it at all and works absolutely fine until now

by
EE Employee

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

Hi @Amy9396

 

Are you able to pop into your local EE store to run a few tests, e.g. Trying a new SIM in your device and your SIM in another.

 

Many thanks,

 

Lee

by Amy9396 Investigator
Investigator

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

I can't, no. At work all day and then i can't get there. My next day off is not until Sunday and i need my phone by then

 

I don't know what to do

 

by
EE Employee

Re: Phone keeps saying not registered on network. Can't use data, calls or texts

Hi @Amy9396

 

I understand your frustration, but we do need to rule out what is to fault.

 

Many thanks,

 

Lee

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