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Personal hotspot to Xbox One has stopped working

Recently me and my family have moved house and we currently do not have WiFi, so I have resorted to using my hotspot for my devices. One of those devices is my Xbox. It previously has been working perfectly, however, as of Saturday evening it has stopped working. I tried connecting to other devices and it works, also my brothers phone allows him to connect to it, so it is not a problem with the Xbox. I have tried everything and I’m not sure what to do now. 

What should I do?

1 SOLUTION

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Solution

Re: Personal hotspot to Xbox One has stopped working

Hi @MonkeylV,

 

I'm not aware of any changes to the network since Saturday that would affect your Xbox connection.

 

If Microsoft aren't able to offer any fixes, please get in touch with Customer Care so our Tech Gurus can help.

 

Thanks

 

James

View solution in original post

12 REPLIES 12
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Re: Personal hotspot to Xbox One has stopped working

Hi @MonkeylV,

 

Welcome to the EE Community. 🙂

 

What happens when you try to connect your Xbox to your hotspot?

 

Thanks

 

James

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Re: Personal hotspot to Xbox One has stopped working

Hi @James_B 

 

So, it has a number of different outcomes. The first is problems finding static IP, then it also says problems connecting to DHCP, or it will connect and will still say the Xbox is offline. I tried DNS settings and static IP but none of that works. It only happens when connecting to my phone. 

 

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Re: Personal hotspot to Xbox One has stopped working

Hi @MonkeylV,

 

Have you tried restarting the Xbox then reconnecting to your hotspot?

 

Thanks

 

James

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Re: Personal hotspot to Xbox One has stopped working

Hi @James_B

 

Yes, I have tried it but it still comes up with the same problems. 

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Re: Personal hotspot to Xbox One has stopped working

Hi @MonkeylV,

 

I'd recommend contacting Microsoft Support to see if there are any settings you need to change to get your Xbox working with a mobile data connection.

 

Thanks

 

James

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Re: Personal hotspot to Xbox One has stopped working

Hi @James_B 

 

the only problem with that is, it works completely fine with my brothers phone. He had a different service provider, so that’s why I thought it might be an EE problem.

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Solution

Re: Personal hotspot to Xbox One has stopped working

Hi @MonkeylV,

 

I'm not aware of any changes to the network since Saturday that would affect your Xbox connection.

 

If Microsoft aren't able to offer any fixes, please get in touch with Customer Care so our Tech Gurus can help.

 

Thanks

 

James

View solution in original post

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Investigator

Re: Personal hotspot to Xbox One has stopped working

Hi @James_B 

 

I’ll give it a try with Microsoft. Hopefully it can get sorted. Thank you for the help. 

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Re: Personal hotspot to Xbox One has stopped working

Thanks @MonkeylV

 

Please let us know how you get on.

 

James

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Investigator

Re: Personal hotspot to Xbox One has stopped working

Hi @James_B 

 

I spoke with the service gurus and they managed to get it working for me. Thank you again

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Re: Personal hotspot to Xbox One has stopped working

That's great @MonkeylV 🙂

 

Did they mention what had caused the issue?

 

James

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Investigator

Re: Personal hotspot to Xbox One has stopped working

No they didn’t unfortunately, but I now I know who to turn to if I do have these problems again.

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