by flyingpig Investigator
Investigator

Pay As You Go Double Data Pack

Hi, I am new.

 

I got a new SIM last month and sign up for the £10 double data pack, which should give me 4GB. However I have only been given 2GB. Is there anything else I need to do to get the double data?

12 REPLIES 12
by Ace Contributor
Ace Contributor

Re: Pay As You Go Double Data Pack

Hi @flyingpig

 

Welcome to the EE Community,

 

The terms and conditions for the promotion can be found here.

 

https://ee.co.uk/content/dam/ee-help/help-pdfs/double-data-offer-payg-and-flex-plan-terms.pdf

by flyingpig Investigator
Investigator

Re: Pay As You Go Double Data Pack

Hi David,

 

Thank you for responding. I had a look at the T&C, it just says purchase an eligible pack which I have done, but the double data doesn't appear. 

by Ace Contributor
Ace Contributor

Re: Pay As You Go Double Data Pack

@flyingpig I would recommend speaking with customer services as there no account access here on the Community.

 

ring freephone 0800 956 6000 opt 2 opt 4.

by Ace Contributor
Ace Contributor

Re: Pay As You Go Double Data Pack

@flyingpig let us know how you get on.

by
EE Community Support Team

Re: Pay As You Go Double Data Pack

Hi there @flyingpig

 

Thanks for coming to the community.

 

If you text BALANCE to 150, what reply do you get?

 

Is this your first pack?

 

Speak soon. Leanne 🙂

by Grand Master
Grand Master

Re: Pay As You Go Double Data Pack

You seem to have complied with T&Cs of Double Data offer.

 

What does http://add-on.ee.co.uk/status when not connected to WiFi tell you about your data?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by flyingpig Investigator
Investigator

Re: Pay As You Go Double Data Pack

Hi Leanne,

 

The reply I get as below.

Your current balance as of today 18:15 is £5. You have 85 minutes, unlimited texts and 125MB remaining until 02/02/2019 for your £10 data pack.

This is my first pack, I was given 2GB and have been waiting for the double data to appear but it never did.

Thanks.

by flyingpig Investigator
Investigator

Re: Pay As You Go Double Data Pack

There's a typo in the link your provided. I change it to status instead of staus, it take me to a page where it shows 124MB left of 2GB.

 

This pack will expired in 8 days which I am not too worried about, but I really would like the double data for the next two pack.

by
EE Community Support Team

Re: Pay As You Go Double Data Pack

Hi @flyingpig

 

Thanks for coming back to me.

 

We would need to get this checked for you.

 

If you give us a call on 150 from an EE phone or 0800 079 8586 from any other phone.

 

Our pay as you go care team will help you with the double data.

 

Thanks, Leanne.

by Grand Master
Grand Master

Re: Pay As You Go Double Data Pack

Sorry, I mistyped. Now corrected.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by flyingpig Investigator
Investigator

Re: Pay As You Go Double Data Pack

Thanks for your help. I just rang 150, it's now been rectified. Happy days!

by
EE Community Support Team

Re: Pay As You Go Double Data Pack

Brilliant @flyingpig, thanks for letting us know. 🙂

 

Chris

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