by Artyb Investigator
Investigator

PAYG data sim not activating

Brought a 6gb data only sim off amazon month or two ago, put in my unlocked tplink mifi but it won’t go to the activation page. Have tried it on different deceives. Any ideas appreciated 

10 REPLIES 10
by Grand Master
Grand Master

Re: PAYG data sim not activating

PAYG SIMs don't need activating. You sure it wasn't 6 months ago or so? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: PAYG data sim not activating

Hello there @Artyb

 

Thanks for coming to the community.

 

If you give us a call on 07953 966 250 the team will be able to look into your account and help you with this.

 

Thanks, Leanne 🙂

by Grand Master
Grand Master

Re: PAYG data sim not activating

Are you in UK?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Artyb Investigator
Investigator

Re: PAYG data sim not activating

Yep I’m in the uk 

by Artyb Investigator
Investigator

Re: PAYG data sim not activating

It was less then 6 months ago 

by Grand Master
Grand Master

Re: PAYG data sim not activating

Can you browse to http://add-on.ee.co.uk/status ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Artyb Investigator
Investigator

Re: PAYG data sim not activating

Can’t get anywhere on the web. The connection is good between the mifi and deceive but there’s no connection out through the sim. 

by Grand Master
Grand Master

Re: PAYG data sim not activating

Probably the TP-Link needs its APN set for EE. Try using the main settings from https://community.ee.co.uk/t5/4G-and-mobile-data/EE-APN-settings-Where-to-find-them/m-p/132083 .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Jjsummerz
Visitor

Re: PAYG data sim not activating

My sim won’t activate just got a new phone yesterday and my number won’t be recognised either and it’s the same one on my sim packaging 

by
EE Community Support Team

Re: PAYG data sim not activating

Morning @Jjsummerz

 

Thanks for coming to the community.

 

is this a new SIM card?

 

Is your new phone an upgrade?

 

Speak soon, Leanne 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.