by Ccc Investigator
Investigator

Only get 3G when 4G available

Why do I only get 3G with EE when person next to me has 4g and we’re both with EE

10 REPLIES 10
by Grand Master
Grand Master

Re: Only get 3G when 4G available

@Ccc  What device do you have are you a iOrange, T-Mobile or EE customer ? 

by Ccc Investigator
Investigator

Re: Only get 3G when 4G available

I’m on iPhone 6s.  I’m with EE Sim only

by Grand Master
Grand Master

Re: Only get 3G when 4G available

@Ccc  If you go to Settings>Mobile data>Mobile Data Options>Enable 4G> is 4G selected for Voice/Data ? 

by Ccc Investigator
Investigator

Re: Only get 3G when 4G available

 iPhone 6s.  I’m with EE Sim only

by Ccc Investigator
Investigator

Re: Only get 3G when 4G available

Yes Voice & Data selected.   I do get 4g sometimes.  Just odd friend had it and I didn’t sitting at the same table.  I even put my phone next to hers

by Grand Master
Grand Master

Re: Only get 3G when 4G available

@Ccc. Can you perform a network reset on the device? 

 

Go to Setting>General>Reset>Reset Network Setting. The device will reboot and you’ll need to put your WiFi passwords back on the device after this. 

by Ccc Investigator
Investigator

Re: Only get 3G when 4G available

I’ve reset network settings.   I’ll see if it improves when I go out.  Thanks.  

by Ccc Investigator
Investigator

Re: Only get 3G when 4G available

I’ve reset network settings.   I’ll see if it improves when I go out.  Thanks

by Grand Master
Grand Master

Re: Only get 3G when 4G available

@Ccc. Please do, and hopefully this has fixed it.  

by
EE Community Support Team

Re: Only get 3G when 4G available

Hello there @Ccc

 

Welcome to the community.

 

Let us know how it goes when you can 🙂

 

Have a lovely weekend.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.