by cmcart Investigator
Investigator

Only 4G & H+ working. 2G & 3G useless

Hopefully someone can help as I'm at my wits end with this one. If I pick up an H+ or 4G signal my data works as it should. As soon as I have a 2G or 3G signal nothing at all will load. I work offshore and I'm often on the edge of receiving a 4G signal. I thought it may be an issue with my phone but got a replacement through my insurance due to a smashed screen. Still have the same issues with new one. I went into a store and got a replacement sim in case that was the problem but again, same issue. When offshore I often put my sim in a 4G dongle for a better signal. Any time it picks up 2G or 3G signal i get an internet not available message. As soon as it drops to H+ or up to 4G it works again. Has anyone ever had this problem and knows a possible solution before I through my phone in the north sea? 

8 REPLIES 8
by Grand Master
Grand Master

Re: Only 4G & H+ working. 2G & 3G useless

@cmcart    How far of shore are you ?   

2G and 3G have a better range from the mast than 4G so if your on the edge of 4G range you will struggle with a signal. 

by cmcart Investigator
Investigator

Re: Only 4G & H+ working. 2G & 3G useless

I'm having the same issue when I'm home too. It's not just offshore. Anytime I'm picking up 2G or 3G my data just doesn't function 

by Ace Contributor
Ace Contributor

Re: Only 4G & H+ working. 2G & 3G useless

@cmcart have you tried a replacement sim ?

by Grand Master
Grand Master

Re: Only 4G & H+ working. 2G & 3G useless

Have you checked the Network Status Checker there & logged the problem?

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by cmcart Investigator
Investigator

Re: Only 4G & H+ working. 2G & 3G useless

Yeah I've had a replacement handset due to a smashed screen and also got a replacement sim but still the same issue 

by cmcart Investigator
Investigator

Re: Only 4G & H+ working. 2G & 3G useless

No. As it happens anywhere I'm only picking up a 2G or 3G signal. In the UK or abroad it doesnt matter. It just won't work unless its H+ or 4G. It's really bizarre and I cant think of any way to get a solution 

by
EE Community Support Team

Re: Only 4G & H+ working. 2G & 3G useless

Hi @cmcart,

 

I would recommend getting in touch with our Customer Care Team so our Tech Gurus can help.

 

Let us know how you get on.

 

Thanks

 

James

by Skilled Contributor
Skilled Contributor

Re: Only 4G & H+ working. 2G & 3G useless

2G and 3G have a better range from the mast than 4G so if your on the edge of 4G range you will struggle with a signal.

Unless it's 4G on 800Mhz of course....

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