by AdrienP Investigator
Investigator

Not receiving Samsung verification code

I recently bought a Samsung internet fridge and have been trying desperately to connect my Note 8 to the fridge. In order to do this, I need to setup a profile on fridge. The fridge then sends a VerficVerificode to the mobile, in order to complete the setup.

 

Unfortunately, I have tried over 20 times and the Verification code never arrives at my mobile.

 

A Samsung engineer has tried these same steps and the code arrived on their Vodafone mobile.

5 REPLIES 5
by Grand Master
Grand Master

Re: Not receiving Samsung verification code

Have you recently migrated to EE from O2?

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by AdrienP Investigator
Investigator

Re: Not receiving Samsung verification code

Not recently no. Migrated about 3yrs ago

by Grand Master
Grand Master

Re: Not receiving Samsung verification code

Hi @AdrienP

 

If you are using an IPhone turn off iMessage and try again. 

 

You may need to call EE and ask them to refresh your line.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Not receiving Samsung verification code

Hi @Northerner

 

Welcome to the community. 🙂

 

I recommend following @Northerner's advice and speak to customer services.

 

It may be worth asking them about your marketing preferences too.

 

Chris

by AdrienP Investigator
Investigator

Re: Not receiving Samsung verification code

Thank you, will try them today

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