by Laura89xx Investigator
Investigator

No signal in my house

I have just moved into a new build flat and have absolutely no 4G or even 3G when indoors. The flat is in a built up area so I don’t understand why I can’t get any service? Can anyone help? I have used the coverage checker which shows I should get good coverage. 

2 REPLIES 2
by Grand Master
Grand Master

Re: No signal in my house

@Laura89xx  EE can not guarantee your signal indoors due to different construction methods in buildings.  The network signal guide is not a guarantee of signal it’s just a guide as stated on the guide.  Can you not use the WiFi calling service? 

by
EE Community Support Team

Re: No signal in my house

Good Morning @Laura89xx.

 

Welcome back to the community.

 

What phone are you currently using?

 

If your phone is compatible, @Chris_B's suggestion of WiFi Calling would be a great way to use your services indoors.

 

Could you check your area in our Network Status Checker?

 

Hope to hear back form you soon.

 

Jon

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