by Investigator

No signal in my house

I have just moved into a new build flat and have absolutely no 4G or even 3G when indoors. The flat is in a built up area so I don’t understand why I can’t get any service? Can anyone help? I have used the coverage checker which shows I should get good coverage. 

by Grand Master
Grand Master

Re: No signal in my house

@Laura89xx  EE can not guarantee your signal indoors due to different construction methods in buildings.  The network signal guide is not a guarantee of signal it’s just a guide as stated on the guide.  Can you not use the WiFi calling service? 

EE Community Support Team

Re: No signal in my house

Good Morning @Laura89xx.


Welcome back to the community.


What phone are you currently using?


If your phone is compatible, @Chris_B's suggestion of WiFi Calling would be a great way to use your services indoors.


Could you check your area in our Network Status Checker?


Hope to hear back form you soon.



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.