by borderline Contributor
Contributor

No service after switching off airplane mode

Every night I turn my Iphone 6s   airplane mode on. In the morning I switch it off and after a few seconds I get No Service for a while. It's really annoying. The only thing that works is Wifi.

 

Throughout the day every now and then I get no service too or I will get edge.

I'm still on T-mobile pay as you go. I use boosters for data.

 

the sim card is ok, I had the same issue with my old t-mobile sim

 

As a test, I used a giffgaff card and I didn' t have this issue, so the issue is with EE. I wonder if I get worst service for being still on T-mobile

 

 

7 REPLIES 7
by Grand Master
Grand Master

Re: No service after switching off airplane mode

@borderline  You dont get a worse service because your still on T-mobile. When you tried the giff-gaff sim your using a different network so that proves nothing at all.    Have you tried a network reset on the device? 

by borderline Contributor
Contributor

Re: No service after switching off airplane mode

yes I have reset network settings a few times. No improvement 

by
EE Employee

Re: No service after switching off airplane mode

Hi @borderline and welcome to the community.

 

Are you able to try your SIM in another handset to see if the issue continues?

 

Many thanks,

 

Lee

by borderline Contributor
Contributor

Re: No service after switching off airplane mode

No right now. But when I had an Iphone 4 I had this issue as well but now it seems to get worst

by
EE Employee

Re: No service after switching off airplane mode

Hi @borderline

 

Please can I get you to try your SIM in another phone and another SIM in your phone to see if we can rule out any issues with either.

 

Many thanks,

 

Lee

by borderline Contributor
Contributor

Re: No service after switching off airplane mode

I don't have another handset.

I have a giffgaff sim card that I already test it and it didn't give me this issue. 

I have a 3 sim card, I can test it with that one as soon as I add some credit.

Would be interesting to test it against a proper EE sim card but I haven't got any

by
EE Community Support Team

Re: No service after switching off airplane mode

Thanks for confirming @borderline.

 

I'm going to send you a private message to get some more information from you about this.

 

Please have a look and get back to me 🙂

 

Chris

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