by MaraGarcia Investigator
Investigator

No mobile data

I have no mobile data since 30/12/17. Just checked my contract allowance and have over 4GB left to use, but its just not working whatsoever. I am abroad and still unable to contact customers services as lines are saturated and cant log to my EE for live chat as its still down. Any advice appreciated. Thanks

15 REPLIES 15
by Ace Contributor
Ace Contributor

Re: No mobile data

by Grand Master
Grand Master

Re: No mobile data

@MaraGarcia  You can only use up to 15GB of your monthly allowance if you have more than this when abroad in the EU.  Have you use this allowance up ? 

by MaraGarcia Investigator
Investigator

Re: No mobile data

Thank you. Have tried that already but did not make a difference

by MaraGarcia Investigator
Investigator

Re: No mobile data

@Chris_B Not even close. Only used 0.8 GB of my monthly allowance.

by Grand Master
Grand Master

Re: No mobile data

by MaraGarcia Investigator
Investigator

Re: No mobile data

@Chris_B Samsung S7

by
EE Employee

Re: No mobile data

Hi and welcome to the community @MaraGarcia

 

Which country are you currently in?

 

Many thanks,

 

Lee

by MaraGarcia Investigator
Investigator

Re: No mobile data

@Lee_H Hi Lee. Im in Spain. Had no issues whatsoever until the 30th. When I managed to kind of get through to customer services today I received an automated text saying I have only used 0.8GB of my monthly allowance. I have already tried all the troubleshooting/resetting options. Hope you can help



 

by
EE Employee

Re: No mobile data

Hi @MaraGarcia

 

Please try a manual network search and choose @Movistar this should resolve your issue.

 

Many thanks,

 

Lee

by MaraGarcia Investigator
Investigator

Re: No mobile data

@Lee_H Thank you, will try that. I thought there were no mobile data issues with EE/Orange though? And will using a different network affect my charges?

by
EE Employee

Re: No mobile data

Hi @MaraGarcia

 

We are aware of an issue roaming whilst in Spain with one of our partner networks.

 

Manually changing network resolves this.

 

Many thanks,

 

Lee

by MaraGarcia Investigator
Investigator

Re: No mobile data

@Lee_H Thank you Lee. Will using another network affect my charges? 

by
EE Employee

Re: No mobile data

This would not affect any charges @MaraGarcia

 

Many thanks,

 

Lee

by MaraGarcia Investigator
Investigator

Re: No mobile data

@Lee_H Brilliant. Thank you very much for your help 🙂

by
EE Employee

Re: No mobile data

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