by Ken37
Visitor

No mobile data

Hi, I have an unlocked iPhone 6s, PAYG SIM card which I top up each month with a monthly pack.  Pack renewed on 26/04 and EE app shows 1.8GB data allowance available.  However mobile data stopped working this morning, no internet, no access to Apps that use data, no iMessage.  Connection is good (4G).  No problems on WIFi.  Never had this problem before and have used EE on this sim for about a year.   Can anyone help?

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: No mobile data

There's a widespread EE issue with data at the moment. It's affecting many people. 

 

 

by
EE Community Support Team

Re: No mobile data

Hi @Ken37,

 

Thanks for joining the EE Community.

 

There was a data issue affecting some customers' internet access earlier today. This is now resolved, and we apologise for any inconvenience caused.

 

- James

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