by Empardy

No mobile data connectivity

My allowances renewed today, on the 29th every month and now I can’t use any internet or 4G, can’t connect to anything. I’ve tried turning my phone off and going on and off airplane mode and all my settings are on. My app says I have data but I can’t do anything. I’m in France at the moment but I don’t think that’s the issue. Can anyone help? Thanks! 

by Profile closed
Not applicable

Re: No mobile data connectivity

Hi @Empardy 


Sorry! for my post, @Northerner guess I need to stay with more local issues in future!👍






by Grand Master
Grand Master

Re: No mobile data connectivity

Hi @Empardy 


Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.


From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls


To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: No mobile data connectivity

Hi @Empardy.


Thanks for coming to the community.


Let us know how you get on following @Northerner's advice and making sure roaming is activated in your My EE Account online.



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