by Sharonuk1953
Explorer

No mobile data access to facebook and instagram whilst roaming. Content Lock off

Roaming cannot download or update posts in facebook or instagram without wi fi.  Content lock is off tried other suggestion from this forum still not working. Paying for a service cannot use. 

3 REPLIES 3
by Sharonuk1953
Explorer

why can I not access facebook or instagram updates unless on wi fi

Using mobile data why can I not access updates on facebook and instagram unless on wi fi

by Skilled Contributor
Skilled Contributor

Re: why can I not access facebook or instagram updates unless on wi fi

It may be that your number has content lock activated. Have you logged in to your My EE account to remove this?

 

by Grand Master
Grand Master

Re: No mobile data access to facebook and instagram whilst roaming. Content Lock

@Sharonuk1953 : Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

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