by Hunbear8852
Explorer

No internet connection

Hi there,

 

On the 20th of August I've received my new data, but since than my apps don't refresh cause there is no internet connection, even though I can still use my internet browser.

 

I've restarted my phone, but nothing changed.

4 REPLIES 4
by Grand Master
Grand Master

Re: No internet connection

If you can use your browser then you must have an Internet connection. Is it any particular apps, like social sites?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Hunbear8852
Explorer

Re: No internet connection

FAB Messenger, Instagram and Twitter are not refreshing plus certain sites been blocked in my browser.

I've checked the parental lock in EE app, but it's not been changed.

by Grand Master
Grand Master

Re: No internet connection

Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. Try switching it to STRICT, reboot your device and then switching it to OFF.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: No internet connection

Morning @Hunbear8852

 

Welcome to the community.

 

Has the advice from @XRaySpeX helped you get this sorted?

 

Let us know how you are getting on 🙂

 

Leanne.

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