28-01-2017 08:25 PM - edited 28-01-2017 08:28 PM
28-01-2017 10:14 PM
28-01-2017 10:24 PM - edited 28-01-2017 10:25 PM
29-01-2017 09:28 AM
I've got the same problem. I'm on a weekly pack and last received a boost 6 weeks ago. I usually apply my boost via the website but this time I did it via text.
Since then, the website states "You are zero 7-day packs away from your Free Boost" and "Just zero packs to go!" All twelve hexagons are coloured in.
If I text 'boost' to 150, I'm told...
"You are also -6 more packs away from being able to add another boost."
Note the minus symbol.
I phoned CS a couple of weeks ago. They understood the problem but were unable to see what I was seeing as their computers don't give specific countdowns, just the fact that I was on the way to a boost. The helpful lady told me to get back in touch if I didn't get my next boost at the right time. That was a waste of 25p!
I've set a reminder on my phone for when the next boost is actually due. I suspect that I'll be spending another 25p to call CS when that time comes.
Hopefully somebody can run a script on the EE computers to clear this bug which seems to be affecting others. If it can be done without losing our current boosts then that would be a welcome bonus (my wife lost all her boosts once when CS tried to solve a different issue... but that's another story).
29-01-2017 09:56 AM - edited 29-01-2017 09:57 AM
08-03-2017 02:09 PM
08-03-2017 03:59 PM
08-03-2017 06:59 PM
No need. As if by magic I had a text message at 5.30pm telling me that I can now choose my Free Boost!!!
I've chosen it and all seems well. Hopefully the zero packs message will be gone now. If not, I may be lucky enough to risk ignoring it in the future.
I understand that others haven't been so lucky after getting the zero boosts message but I can now leave the thread.
Thanks for your help.
by max1486 yesterday
by Maisie2 Saturday