01-12-2017 09:43 PM
Is Data active under settings?
What phone and tariff do you have?
Have you just joined EE, new sim/phone?
You could give a bit more info.
01-12-2017 10:06 PM
Sorry your right I’m new here lol anyways I’ve upgraded from the s7 edge to the iPhone X to which arrived today. I followed all steps and inserted the sim correctly. All data settings are also correct also. When I logged into my ee account my Samsung is still the phone registered on my account. I know in the past it takes a few days for the new phone to be registered so just wondering if this is still the case here? Thanks
01-12-2017 10:17 PM - edited 01-12-2017 10:20 PM
@Micky2506, It does not matter what phone is showing, so long as the plan you have chosen is correct.
Are you looking at it while on Wifi or on 4G network? I would make sure that you are on 4G rather than Wifi.
Mine are showing up now, it will just take a while, The only one that comes up with unknown device is my Apple Watch, but the IPhone and IPad now both show, whereas before were showing as unknown devices.
Did you insert a new SIM card or the one you had been using? If it is a new one, it could be that it has not been activated, and may need to be activated.
01-12-2017 10:21 PM
Thanks for the advice. I would be able to do that if I had a 4g signal but that’s the initial problem I’m having....I have no data signal, so unable to make calls or send/receive messages etc
01-12-2017 10:26 PM
01-12-2017 11:25 PM